Pengaruh Kepuasan Kerja dan Komitmen Organisasional terhadap Organizational Citizenship Behavior (OCB): Studi Kasus Pada Karyawan CV. Cahaya Cinta Sejati

Muh Luthfi Hakim Nugroho; Fitri Rahmawati; Dedi Runanto

doi:10.55606/jubima.v4i3.4539

Authors

Muh Luthfi Hakim Nugroho Universitas Muhammadiyah Purworejo
Fitri Rahmawati Universitas Muhammadiyah Purworejo
Dedi Runanto Universitas Muhammadiyah Purworejo

DOI:

https://doi.org/10.55606/jubima.v4i3.4539

Keywords:

Employee Organizational Citizenship Behavior (OCB), Job Satisfaction, Organizational Commitment, Organizational Functioning, Workplace Social Behavior

Abstract

An organization is a social system characterized by dynamic interactions aimed at achieving shared goals, with human resources serving as a key component. Organizations cannot effectively compete, transform resources, or serve stakeholders if employees merely perform the tasks outlined in their job descriptions. Employees must demonstrate a willingness to support their colleagues within the social context of the workplace; this type of behavior is known as Organizational Citizenship Behavior (OCB), and its practice enhances organizational functioning. Several factors can influence OCB, including job satisfaction and organizational commitment. This study aims to examine the impact of job satisfaction and organizational commitment on employee OCB. The study population consists of all 103 employees of CV. Cinta Sejati. Data were collected using a questionnaire with Likert-scale response options that had been pre-tested and met validity and reliability requirements. Hypothesis testing was conducted using multiple linear regression analysis. The analysis results indicate that both job satisfaction and organizational commitment have a positive and significant effect on employee OCB.

References

Judge, Stephen P. Robbins dan Timothy A. (2017). Perilaku Organisasi. Jakarta Selatan: Salemba Empa.

Luthans, Fred. (2006). Perilaku Organisasi. Edisi 10. Yogyakarta: PT. Andi.

Sengkey, Yuliana M. (2018) Pengaruh Kepuasan Kerja, dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior Pegawai Kantor Sekretariat Daerah Kabupaten Minahasa Tenggara. Jurnal EMBA, 6,(4). 3138 – 3147.

Sudibya, I Putu Adi Kususma Putra dan I Gede Adnyana. (2018).Pengaruh Kepuasan Organisasi dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior. E-Jurnal Manajemen Unud, 7,(8) 4447-4474.

Sugiyono. (2017). Metode Penelitian Pendidikan (Pendekatan Kualitatif, Kuantitatif, dan R&D). Bandung: Alfabeta.

Titisari, Purnamie. (2014). Peranan Organizational Citizenship Behavior. Jakarta: Mitra Wacana Media.

Wibawa, Bayu Putra Mahardika dan Artha. (2019). Pengaruh Budaya Organisasi, Kepuasan Kerja dan Komitmen Organisasi Terhadap Organizational Ciizenship Behavior. E-Jurnal Manajemen, 8( 1), 7340 – 7370.

Wibowo. (2015). Manjemen Kinerja. Depok: Rajawali.

Wibowo. (2019). Perilaku Dalam Organisasi. Depok: Rajawali Pers. Wirawan. (2017). Kepemimpinan. Depok: Rajawali Pers.

Shodiq, S., Nurhayati, N., & Rahmawati, R. (2025). Pengaruh etos kerja, motivasi intrinsik, dan kepuasan kerja terhadap kinerja karyawan. Jurnal Ilmiah Ekonomi dan Bisnis, 18(2). https://doi.org/10.51903/e-bisnis.v18i2.2958

Darmawan, S., & Subagio, H. (2026). Pengaruh kompensasi, lingkungan kerja, dan gaya kepemimpinan terhadap kepuasan kerja karyawan: Studi pada karyawan Kantor Akuntan Publik Herman Dody Tanumihardja & Rekan. Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan, 4(4). https://doi.org/10.61132/maeswara.v4i4.2722

Sukmara, A. R., et al. (2025). Pengaruh rotasi dan promosi jabatan terhadap kinerja pegawai serta implikasinya terhadap kinerja pegawai : Studi pada Dinas Pendidikan Kabupaten Ciamis. Ebisnis Manajemen, 3(2). https://doi.org/10.59603/ebisman.v3i2.778

Inas, A. N., et al. (2025). Peran pelatihan, motivasi dan kepuasan kerja terhadap kinerja. JURASIMA: Journal of Entrepreneurship, Accountancy, Economy and Management, 3(3). https://doi.org/10.33478/jurasima.v3i3.30

Salsabila, S., et al. (2026). Peran strategis organisasi kepemudaan dalam menyalurkan aspirasi masyarakat serta dampaknya terhadap kualitas pengambilan kebijakan di tingkat daerah. Lembaga Pengembangan Kinerja Dosen, 3(2). https://doi.org/10.62383/sosial.v3i2.3132

Panjaitan, M. N., et al. (2026). Pengaruh disiplin kerja dan motivasi kerja terhadap kinerja karyawan pada CV. Kombos Tendean. Jurnal Penelitian Manajemen dan Inovasi Riset, 4(5). https://doi.org/10.61132/lokawati.v4i5.2753