Analisis System Application and Product (SAP) in Data Processing dalam Mendukung Efektivitas Kerja pada PT Intraco Penta, TBK Cabang Manado

Refalina Van Rate; Deky Eko Wibowo Mundung; Precylia Ribka Rambing; Jemmry Recy Winokan

doi:10.55606/jubima.v4i3.4525

Authors

Refalina Van Rate Politeknik Negeri Manado
Deky Eko Wibowo Mundung Politeknik Negeri Manado
Precylia Ribka Rambing Politeknik Negeri Manado
Jemmry Recy Winokan Politeknik Negeri Manado

DOI:

https://doi.org/10.55606/jubima.v4i3.4525

Keywords:

Descriptive Qualitative Research, Employee Competence, Information Systems, SAP, Work Effectiveness

Abstract

This study aims to analyze the use of SAP (Systems, Applications, and Products in Data Processing) in supporting employee work effectiveness at PT Intraco Penta, Tbk. Manado Branch. The study was initiated based on findings that SAP implementation has not been fully optimal due to differences in employee understanding and technical as well as non-technical challenges during operations. A descriptive qualitative approach was applied, with data collected through in-depth interviews, observation, and documentation involving six informants from various SAP user divisions. Data were analyzed using the Miles and Huberman interactive model, including data reduction, data display, and conclusion drawing, with validity assessed through credibility criteria. The results indicate that employee understanding and skills in operating SAP vary according to competency acquisition, while system usage experience develops through continuous utilization. The main challenges include network problems, limited branch-level data correction authority, and inconsistencies between system records and field conditions. However, SAP contributes positively to work effectiveness, particularly in improving timeliness and work quality, with successful implementation depending on employee readiness and organizational infrastructure support.

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